Who this policy applies to

This privacy policy applies to personal information processed through the Reliable-Generator Hire website, including information submitted through the contact page enquiry form. The website operator is Astros Marketing (Pty) Ltd, 2 Makro Place, Sunnyrock 1401.

In this policy, personal information has the meaning given in the Protection of Personal Information Act, known as POPIA. This may include information that identifies you directly, or that can reasonably be linked to you.

Website visitors browsing service pages and guides
People who submit an enquiry about generator or power-distribution hire
Business representatives acting for an employer, venue, site or production

Information we collect

We collect information you choose to provide when you send an enquiry, and limited technical information created through normal website use. The information collected depends on what you submit and how you use the site.

Name and surname
Company or organisation name, where relevant
Contact details supplied through the enquiry form
Event, site or hire requirement details, such as location, dates, expected load and service needs
Records of messages sent to us through the website
Technical data such as IP address, browser type, pages visited and basic device information

We ask that you do not send unnecessary personal information, special personal information, or confidential third-party information through the website unless it is needed for your enquiry and you are permitted to share it.

How we use personal information

Personal information is used for lawful business purposes connected to the services described on this website. The main purpose is to respond to enquiries and assess the requested generator or power-distribution hire requirement.

To reply to an enquiry submitted through the contact form
To assess likely power requirements and match suitable hire equipment
To communicate about delivery, set-up, refuelling, collection or related service arrangements
To keep internal records of enquiries and service requests
To maintain website security and monitor site performance
To comply with legal obligations or lawful requests

Where POPIA requires consent for a specific processing activity, we will rely on your consent. In other cases, processing may be necessary to take steps at your request before providing services, to pursue a legitimate business interest, or to comply with law.

Sharing and storage

Personal information is handled with care and is not sold. Information may be shared only where reasonably necessary for operating the website, managing enquiries, supporting administration, or meeting legal duties.

This can include service providers that help with website hosting, form handling, analytics, security, administration or related support, subject to appropriate confidentiality and data-handling measures. Information may also be disclosed where required by law, court order, regulation, or to protect lawful rights.

Information is stored for as long as reasonably necessary for the purpose for which it was collected, including record-keeping, resolving enquiries, enforcing legal rights and meeting compliance obligations. After that, records are deleted, destroyed or de-identified where appropriate.

Cookies and website usage data

This website may use cookies or similar technologies to support normal site functions, understand traffic patterns and improve the way pages perform. Cookies are small text files stored by your browser.

Essential cookies that help the site function properly
Analytics cookies that show general usage trends
Security-related tools that help detect misuse or suspicious activity

You can usually control cookies through your browser settings, including blocking or deleting them. Please note that restricting certain cookies may affect how some parts of the website work.

Your rights under POPIA

Subject to POPIA and other applicable law, you may have the right to request access to personal information held about you, ask for correction of inaccurate information, object to certain processing, or request deletion where there is no lawful basis to retain it.

If you want to exercise a privacy right or raise a concern about how your information has been handled, please use the enquiry form on the contact page and clearly mark your message as a privacy request. We may need to verify your identity before acting on a request. If your concern is not resolved, you may have the right to lodge a complaint with the Information Regulator in South Africa.